Frequently Asked Questions


What is a "Guarantee" room?

What is the Nonrefundable Agency Fee?

How can I learn more about obtaining a visa to travel to a country that requires one?

Do you offer interline rates, senior rates, military discounts, police and fire rescue discounts, and other special rates?

Why is it important to purchase travel insurance even if I have medical insurance?


How can I make additional payments once I have paid the deposit online?

I've booked a cruise that comes with an amenity (spa treatment, specialty dining, parking, etc.). When & how will I receive this voucher?

Where can I request my tags if I am sailing within 30 days and have not yet received them?

How can I complete the Online Check-in process for the cruise line?

Why do I have multiple reservation numbers?

Why is the Onboard Credit (OBC) reflected on the cruise line website less than on my Online Vacation Center Confirmation?


How do I login to manage my bookings?

Why is my booking Locked ?

Are the Tasks I mark complete in the Customer Portal communicated to the cruise line or tour operator?

Can I cancel a request I submitted on the Customer Portal?

What are Tasks and Alerts?

Can I update/change my credit card on file?

Why does my booking show Card Invalid?


What is a Value Inclusive Package?

I have special dietary needs and/or food allergies. Can you accommodate them?

I have mobility restrictions, and/or I need an Accessible room.

Why do you need my passport information?

Can I fly to or from my home airport if it is not listed as an available gateway?

Is it possible to fly in earlier or fly out later than the dates listed on the package?

When will flight or hotel information be available for the VIP I recently booked?


Which locations do you serve?

Can I use an Online Vacation Center gift card toward a booking I have already made?

What should I do if I do not see my question listed?

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