Frequently Asked Questions


• What is a "Guarantee" room?

• What is the Agency Deposit?

• How can I learn more about obtaining a visa to travel to a country that requires one?

• Do you offer interline rates, senior rates, military discounts, police and fire rescue discounts, and other special rates?

• Why is it important to purchase travel insurance even if I have medical insurance?

• How can I make additional payments once I have paid the deposit online?

• I've booked a cruise that comes with an amenity (spa treatment, specialty dining, parking, etc.). When & how will I receive this voucher?

• Where can I request my tags if I am sailing within 30 days and have not yet received them?

• If I am sailing on an Azamara Club Cruises voyage that includes free air, how can I obtain my air itinerary?

• How can I complete the Online Check-in process for the cruise line?

• When will flight or hotel information be available for the VIP I recently booked?

• Can I fly to or from my home airport if it is not listed as an available gateway?

• Is it possible to change my air itinerary to fly in earlier or fly out later than the dates listed on the package?


• Can I use an Online Vacation Center gift card toward a booking I have already made?

• What should I do if I do not see my question listed?

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