FREQUENTLY ASKED QUESTIONS
PRE-BOOKING INFORMATION• What is a "Guarantee" room?
Booking a Guarantee room means that you are asking for the best available room in your category, and if that cannot be provided the best available room in the next available category above yours. Upgrades happen often with Guarantees, but the cruiseline may not upgrade you if a room in your category is available.
Also, since you may receive any room in the category you booked or higher, the cruiseline cannot accommodate any requests regarding location of your room on the ship if you book a Guarantee. If you have specific room requirements - for instance, a room that is mid-ship or on the port side - then you should not book a Guarantee.Once you have received a room number, you may be able to switch the room if other rooms have opened up in the category you have been assigned. If not, you may not switch your room without paying the full difference in cruise fare from your room to the room in which you would like to stay.
The Agency Deposit works just like the cruiseline's deposit. It secures the room for you and reduces the total amount due at final payment. It is not a charge in addition to your cruisefare. It is non-refundable after 24 hours, but in the event of cancellation, it will be held on file and can be used toward your next cruise. You have six months from the date of cancellation to use your deposit, or it is forfeited.Keep in mind that your cruise need not sail in six months, but only needs to be booked within that time.
Visa requirements change frequently and for many reasons. Because of this, our Personal Vacation Managers are unable to provide the most current visa information.
The best way to obtain up-to-date information regarding visa requirements is to visit the official US government website for Americans traveling abroad, Travel.State.Gov, which has specific information on the countries you would like to visit, including visa requirements.
Some cruiselines offer visa services for your cruise at an additional charge. However, this is not always available.You may also use a third-party visa service, such as CIBT. These services require an additional service fee but make the process of applying for a visa easier for many people.
Travel insurance is a necessity on any voyage leaving the United States and can be helpful on shorter, local cruises, as well. Most health insurance plans do not cover international medical costs, and the care available internationally may not be comparable to the care you receive at home.
It is important that you consider the costs associated with seeking emergency medical attention abroad, as well as procuring new flights home, and incidental expenses during your medical stay in a foreign country. These can easily reach tens of thousands of dollars. Travel insurance will cover these expenses in most situations.
Moreover, travel insurance would also cover cancellation of your trip in the event you, your traveling partners or one of your family members becomes ill. Many of our cancelled trips are because of illness of a non-traveling family member, and this would still be covered under our travel insurance policy. Cancellation penalties vary by cruiseline, but all cruiselines eventually reach 100% non-refundability by about 15 to 30 days prior to your cruise. Please also note that our Value Inclusive Packages are completely non-refundable after final payment. Most of our guests elect to purchase travel insurance. Please refer to our Travel Insurance page for more information.
POST-BOOKING INFORMATION• How can I make additional payments once I have paid the deposit online?
800-780-9002 if you are within one week of sailing and have not received your voucher.
If you're sailing with Royal Caribbean International, Celebrity Cruises or Azamara Club Cruises, your luggage tags may be requested through the Online Check-in option on the cruise line's website.
Norwegian Cruise Line and Carnival Cruise Lines allow you to print your luggage tags with your final documents on their Online Check-in page.
If you are on a luxury cruise or a river cruise, the tags will be mailed to your physical address with your final documents.If you have additional questions regarding luggage tags, please call a Personal Vacation Manager at 800-780-9002.
Please make sure you have completed the Online Check-in procedure on the Azamara Club Cruises website.
After you have completed the Online Check-in process, your final documents will automatically be issued on that same page within 24 hours.*If you are not within 45 days of sailing, your final documents may not be issued. Please wait until that time, and check back on this page for your final documents, which will include your air itinerary.
You may click the following links to complete the Online Check-in process for the line you are sailing:• Royal Caribbean International
• Celebrity Cruises
• Azamara Club Cruises
• Holland America Line
• Princess Cruises
• Cunard Line
• Carnival Cruise Lines
• Costa Cruises
• MSC Cruises
• Viking River Cruises
• Norwegian Cruise Line
• Oceania Cruises
VALUE INCLUSIVE PACKAGES• When will flight or hotel information be available for the VIP I recently booked?
While we try to include the most common airports by default, we have many clients coming from many different parts of the country.
If you require air from an unlisted airport, you must first book the Value Inclusive Package with one of the listed airports as your default gateway and then ask your agent to provide a quote for your home airport.
You will receive a quote for an additional charge to fly to or from your home gateway. You may then choose to pay the additional fee to change your itinerary to this gateway or keep the default gateway and make your own travel arrangements to your point of departure with us.You may not change your air itinerary whatsoever after final payment has been made.